Terms of Service

By accessing or using TruePin (available at truepin.in and our mobile application), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our platform. These Terms constitute a legally binding agreement between you and TruePin ("we," "us," or "our").

We reserve the right to update these Terms at any time. Continued use of the platform after changes take effect constitutes your acceptance. We will notify you of material changes via email or in-app notification at least 7 days in advance.

To use TruePin, you must:

TruePin is intended for use within India. If you access our platform from outside India, you do so at your own risk and are responsible for compliance with local laws.

Registration

You must create an account to access most features of TruePin. You may register using Google OAuth or email and password. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Roles

TruePin has two primary user roles: "Tenant" (users looking to rent) and "Owner" (users listing properties). You must select the role that accurately reflects your intended use. Misrepresenting your role to gain unfair advantage is prohibited.

Account Security

You must notify us immediately at support@truepin.in if you suspect any unauthorised use of your account. We are not liable for any loss resulting from unauthorised account access where you have failed to take reasonable security precautions.

Account Termination

You may delete your account at any time from your Profile settings. We reserve the right to suspend or permanently terminate accounts that violate these Terms, engage in fraudulent activity, or repeatedly upload fake or misleading listings.

By listing a property on TruePin, you represent and warrant that:

GPS Verification

TruePin requires that property photos are captured using our in-app camera, which records the GPS coordinates at the time of capture. This GPS data is compared against the pinned property location to confirm physical presence. You must be at the property when taking photos. Attempting to spoof or manipulate GPS data is a serious violation of these Terms and may result in immediate account termination.

Admin Verification

All listings go through an admin review process before being published as LIVE. Listings that do not meet our quality or verification standards will be rejected with a reason provided. TruePin reserves the right to remove any listing at its sole discretion.

As a tenant using TruePin to find rental accommodation, you agree to:

The following are strictly prohibited on TruePin:

Violation of any prohibited conduct may result in immediate account suspension, legal action, and/or reporting to relevant authorities.

You retain ownership of the content you upload to TruePin (photos, descriptions, etc.). By uploading content, you grant TruePin a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, and distribute that content for the purpose of operating and promoting the platform. You represent that you have all necessary rights to grant this licence.

You must not upload content that is obscene, defamatory, discriminatory, or otherwise unlawful. TruePin reserves the right to remove any content that violates these Terms or our community standards without prior notice.

Zero Brokerage

TruePin currently does not charge users any brokerage or listing fees. The platform is free to use for both owners (listing properties) and tenants (finding properties and unlocking contacts). Rental agreements are made directly between owners and tenants — TruePin is not a party to any tenancy agreement.

Future Paid Features

We may introduce optional paid features (such as boosted listing visibility or verified badges) in the future. Any pricing changes will be clearly communicated with at least 30 days' notice before taking effect.

The TruePin name, logo, branding, platform design, code, and all original content created by us are protected by copyright and trademark law. You may not use, reproduce, or distribute our intellectual property without prior written consent.

"TruePin" and "TruePin.in" are trademarks of TruePin. The TruePin logo (including the GPS pin with fingerprint verification mark) may not be used by third parties without explicit written permission.

No Agency

TruePin is a technology platform that connects owners and tenants. We are not a real estate broker, agent, or party to any rental transaction. We do not endorse any listing, owner, or tenant. Any rental agreement you enter into is solely between you and the other party.

Platform Availability

TruePin is provided "as is" and "as available." We do not guarantee uninterrupted access to the platform and are not liable for downtime, data loss, or technical failures beyond our reasonable control.

Listing Accuracy

While we implement GPS verification and admin review to maintain listing quality, we cannot guarantee the accuracy of every listing detail. Always verify property conditions in person before making any payment or commitment.

Limitation of Liability

To the maximum extent permitted by applicable Indian law, TruePin shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of rent, property damage, or personal injury resulting from tenant-owner interactions. Our total aggregate liability for any claim shall not exceed ₹5,000.

You agree to indemnify, defend, and hold harmless TruePin and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with your use of the platform, your violation of these Terms, your violation of any third-party rights, or any false or misleading information you provide.

These Terms are governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Consumer Protection Act, 2019. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of India.

Before initiating legal proceedings, we encourage you to contact us at legal@truepin.in to seek an amicable resolution. Most issues can be resolved quickly through direct communication.

If you have questions, complaints, or concerns about these Terms, please contact us: